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HOSPITALITY

by EOS Intelligence EOS Intelligence No Comments

Infographic: Four Digital Trends in Aviation that Will Fly High in 2018

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Emerging technologies are sprawling over the aviation sector making travel seamless, convenient, automated, and personalized. Airports and airlines are adopting technologies that simplify the passengers’ travel experience by digitalizing baggage and boarding processes, making wayfinding in busy airports efficient, and making check-ins more rapid, among many others. Digitalization is not only helping to deliver greater customer satisfaction, but also minimizing costs, increasing revenue, and improving efficiency – for instance, within six months of chatbot usage, Aeromexcio was able to reduce average customer service resolution time via chat to two minutes from 16 minutes.

Some of the key technologies to flourish in aviation in 2018 include biometrics, artificial intelligence-powered chatbots, robotics, and Internet of Things. With emerging technologies set to redefine the travel experience, it is essential that the airports and airlines take action now to ascertain they are well-placed to tap the opportunity.

digital trends in aviation

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Note: Mexico-based airline:Volaris; Germany-based airline:Lufthansa; Netherlands-based airline:KLM; UK-based airline:Virgin Atlantic; USA-based airlines:Delta, JetBlue; Taiwan-based airline:EVA Air; New Zealand-based airline:Air New Zealand

by EOS Intelligence EOS Intelligence No Comments

Looking for Luxury Accommodation? It’s Time for Nigeria

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Over the years, Nigeria has become Africa’s epicenter of economic growth and hub for investments in the hospitality sector. Nigeria’s hospitality market is the most developed in Africa, however, it is far from mature and still has an immense development potential — it is this trait that is constantly enticing international hoteliers to establish their presence across Nigeria. Leading hotel brands are forging ahead with ambitious growth strategies to fill the supply gap. Consequently, Nigeria is speeding its way to become Africa’s powerhouse with an estimated US$1.1 billion revenue from the hotel business by 2018 — gearing up to increase the number of hotel rooms from 8,400 in 2013 to 24,000 in 2018.

Disposable income is rising across the middle and high income consumers in Nigeria, which has kindled the desire for luxury accommodation and fine dining experiences. This growing demand, along with the constant government support and investments in the sector are driving the hotel industry in Nigeria.

The country is endowed with several tourist attractions that encourage international tourism, however, many of these places are still untapped and Nigeria also lacks modern infrastructure. Consequently, the hospitality industry is driven mainly by business customers and inbound travelers.

Slide1 - What Factors Are Driving the Hospitality Market in Nigeria

The number of hotels is higher in Nigeria’s political capital – Abuja, and the country’s commercial center – Lagos. Besides the prime locations, hoteliers can focus on the secondary markets, which have potential due to a high demand for quality accommodation as well as a growing influx of business and leisure travelers.

Slide2 - Which Nigerian Cities Can Be The Potential Upcoming Hotel Sites

Nigeria has several international hotel brands operating in the country while many others are devising strategies to enter the market. International hoteliers such as Fairmount, Marriott, Starwood, Sheraton, etc., have started expanding their businesses in Nigeria.

Slide3 - Hotel Development Projects in Pipeline

Other Upcoming Branded Hotels in Abuja and Lagos

EOS Perspective

Undoubtedly, Nigeria has become an hoteliers’ hotspot for investment and the yearning for luxury hospitality services among Nigerians is bolstering the market. Also, the government is endeavoring to support the tourism industry — in 2014, Nigerian Tourism Development Corporation (NTDC), developed an identity campaign titled ‘Fascinating Nigeria’. A website was launched to showcase Nigeria’s attractions and cultural highlights. The website also provides a list of quality and luxury accommodations across Nigeria. NTDC is planning to set up tourism desks at airports to attract visitors by giving out cultural festival calendars, accommodation brochures, etc.

Besides such efforts, hotel chains can focus to build accommodations to attract corporate customers, as the Nigerian hospitality market is currently dominated by business travelers. Hotels providing space to hold conferences, conventions, events, and business meetings are likely to be preferred by these travelers. Also, corporate discounts and tie-ups with business houses — including various airlines, as crew members are mostly accommodated in luxury hotels — are expected to yield high returns for hoteliers. Apart from business travelers, luxury properties are preferred by local communities (middle to high income consumers) for social gatherings. Hence, efforts to improve fine dining, lounging, and other services may lure customers.

It is definitely time for Nigeria as several prominent international hotel brands are battling for a slice of opportunity to enter or expand business in the rapidly growing hospitality market. Let’s see how many of them will sustain and succeed in the race to build luxury empires in Nigeria.

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